Three years, not two

• 3 years from delivery. If a cap does not conform to the contract — it is not what was described, not the composition stated, not of the quality you can reasonably expect — you have three years to claim.
• Two-year presumption period. During the first two years, any lack of conformity that appears is presumed to have existed at the time of delivery. You do not have to prove anything. In the third year, the burden shifts and you may be asked to show that the defect was there from the start.
• Claims may be brought within five years of the lack of conformity becoming apparent.
• A repair or replacement restarts a suspension of the guarantee period for the time the goods are with us.

1. Email support@jaimesignessoler.lol with your order reference, what has gone wrong, and two or three photographs showing it.
2. We reply within one working day and, in most cases, arrange collection at our cost.
3. We assess the cap. If the claim is founded, the remedy is applied at no cost to you — no shipping charge, no labour charge, no materials charge.

Under Spanish law the remedies follow this order:

1. Reparación o sustitución (repair or replacement) — your choice between the two, unless the one you choose is impossible or disproportionate in cost compared with the other.
2. Reducción del precio o resolución del contrato (price reduction or rescission) — available if repair or replacement was not completed within a reasonable time, or would cause you significant inconvenience, or the defect reappears.

You are not required to accept a credit note instead of a refund. Where the contract is rescinded, the refund is made in money, using the original payment method.

We keep spare sweatbands, peak stiffeners, linings and matching cloth for 10 years after a style is discontinued, so that a cap can be repaired rather than replaced. That obligation applies whether or not the guarantee period has expired; outside the guarantee, repairs are quoted at cost of materials and labour before any work begins.

• The legal guarantee is separate from the 14-day right of withdrawal. The withdrawal right is about changing your mind; the guarantee is about the goods being faulty. A fault is not time-limited to 14 days.
• We do not offer a separate commercial warranty that could be confused with your statutory rights, and nothing on this site reduces them.
• If we disagree about a claim, the routes in clause 12 of the sales conditions are open to you, including arbitration and the consumer authority of the Comunitat Valenciana.